# UpcoMinds — Full Site Content > UpcoMinds is a European IT company that combines senior engineering with AI-assisted delivery. **Human Minds. Amplified by AI.** AI-assisted software delivery since 1997. Headquartered in Brussels (founded 1997) with offices in Athens (2007) and Limassol (2012). 250+ IT professionals plus independent consultants across Europe. Member of the Yarrl Group family. G.E.MI. 7571101000. ISO 9001 and ISO 27001 certified by TUV. Some staff hold active NATO security clearances. ## Positioning - We are an IT company, not an HR agency. - Corporate tagline: **Human Minds. Amplified by AI.** - Concrete strapline: **AI-assisted software delivery since 1997.** - Headquarters: Brussels (Belgium). Offices: Athens (Greece), Limassol (Cyprus). - Founded: 1997. Greek office since 2007. Cyprus office since 2012. - 25+ years of hands-on IT expertise. 250+ IT professionals. 50+ mobile apps delivered. 3 offices in Europe. - Contact: info@upcominds.com · sales@upcominds.com · sourcing@upcominds.com · privacy@upcominds.com. - LinkedIn: https://gr.linkedin.com/company/upcominds - Member of the Yarrl Group: https://yarrl.pl ## Services overview UpcoMinds operates as an extension of its clients' teams, not as a vendor. We offer three lines of service — Staff Augmentation, AI-Assisted Software Development, and Research & Development — plus two featured productised solutions delivered from those practices (FinTech Bank-to-ERP automation and AI for Contact Centers). Whether the need is people, projects, or ready-built solutions, we engage with hands-on engineering DNA. Every project is delivered with our **AI-assisted development process**: senior engineers keep ownership of requirements, architecture and reviews, while AI accelerates the mechanical work (scaffolding, refactoring, test generation, documentation, PR summaries). Every AI output is read, tested and approved by a senior UpcoMinds engineer before it ships. --- ## Staff Augmentation URL: https://upcominds.com/outstaffing.html Strengthen your team with experienced IT professionals who quickly integrate into your projects and workflows, helping you achieve your business goals faster. ### Why outstaffing (not just hiring) 1. **Immediately Productive Professionals.** Traditional hiring takes 3-6 months. We deliver screened, qualified CVs in 2-4 weeks. New team members start contributing from day one. 2. **Boost Your Team's Capabilities.** Pick exactly the skills you need (DevOps, cloud architect, security specialist, etc.) and strengthen the internal team with targeted expertise. 3. **Access to Modern Technologies.** Hands-on experience with modern tools, methodologies, and platforms — cloud-native architectures, AI/ML, DevOps, agile. 4. **Focus on Core Business.** We handle recruitment, contracts, and HR administration so the client focuses on delivering value. 5. **Flexibility & Scalability.** Scale up or down based on actual project needs — no long-term commitments, severance costs, or bench time. Pay for productive capacity, not headcount. 6. **We're an IT Company.** We are engineers ourselves. We run our own projects, build our own products, and technically evaluate every candidate against the exact requirements of the role. ### Two flexible models **Model 1 — Outsourcing.** Employment handled by UpcoMinds. End-to-end sourcing, screening, shortlisting. Shortlists in 2-4 weeks. Daily or monthly rates. Each profile includes availability, pricing, and candidate summary. Fast onboarding. Reduces hiring cost, operational cost, time-to-hire. **Model 2 — Recruiting / Direct Hiring.** Employment with the client. End-to-end sourcing, screening, shortlisting. Qualified shortlists in 2-4 weeks. No searching fees. Success-based fee equal to 2 gross monthly salaries per hire. Invoice issued only when the resource starts. 3-month replacement guarantee. ### Roles covered Developers, DevOps Engineers, Cloud Engineers, QA Engineers, DBAs, Project Managers, etc. Also: Data Analysts, Security Engineers, Business Analysts, Scrum Masters, Systems & Network Engineers, IT Support Specialists, AI / ML Engineers, Head of IT. ### Process: from brief to delivery 1. **Understanding Your Needs.** Real technical conversation about requirements, team culture, project context, and timeline. 2. **Sourcing & Screening.** Outstaffing isn't just a search, it's a match. We leverage our network of vetted professionals and technically evaluate every candidate against the exact requirements of the role — hard skills, soft skills, and team environment. 3. **Shortlist & Interviews.** Curated shortlist of 2-4 candidates within 2-4 weeks. We coordinate interviews and provide our technical assessment. 4. **Onboarding & Integration.** Selected professionals join with minimal friction. We handle contracts, employment, and administration. 5. **Ongoing Support.** Regular check-ins, performance monitoring, continuous training, and a 3-month replacement guarantee. ### Case studies (Staff Augmentation) - **IT Support for the Cypriot Government.** A team of 25 professionals providing IT support services to the Deputy Ministry of Research, Innovation and Digital Policy of Cyprus, supporting ministries and public organizations across the Cypriot Government. - **Staff Augmentation at Tier-1 Organizations.** Skilled IT professionals provided directly to large banks, insurance companies, and enterprise organizations across Europe. Our people integrate into client teams on mission-critical systems while the client retains full project ownership. - **Extending the Teams of Major Integrators.** Trusted talent pool for major system integrators delivering complex projects. When key resources are not enough, integrators rely on us for additional specialists with the right technical and domain expertise. Contact for staff augmentation: sourcing@upcominds.com. Dedicated landing page: https://upcominds.com/lp/talent/ --- ## AI-Assisted Software Development URL: https://upcominds.com/software-development.html We take full ownership of your IT project — designed, coded, reviewed, tested and shipped with **AI-assisted delivery** at every step. Mobile apps, web platforms, cloud solutions, and AI-powered applications, delivered measurably faster. ### AI-assisted delivery — the numbers Internal Jira and Git analysis, 2025 baseline against the 2026 AI-assisted period: - **62% faster** average resolution across comparable work. - **+46% delivery throughput** year on year — from 626 to 915 completed issues across matched teams and stack. - **0 of 7** tasks sent back on review in the latest frontend window, down from 2 of 7 in the baseline. - **100% reviewed** — every AI output is read, tested and approved by a senior UpcoMinds engineer before it ships. Dedicated landing page: https://upcominds.com/lp/ai-dev/ ### What we develop - **Mobile Applications.** Native iOS (SwiftUI) and Android (Jetpack Compose), React Native cross-platform, Flutter, PWAs. 50+ mobile apps delivered to production. Dedicated page: https://upcominds.com/mobile/ - **Web Platforms & APIs.** Full-stack web development, RESTful and GraphQL APIs, enterprise portals and dashboards. - **Cloud & Infrastructure.** Cloud architecture & migration on AWS, Azure, Google Cloud. Infrastructure as Code. CI/CD pipeline design. - **AI-Powered Applications.** AI/ML integration & deployment, intelligent automation, AI agents. ### How we work (concept to delivery) 1. **Discovery & Planning.** Define requirements, create a roadmap. Clear scope, timeline, deliverables. 2. **Architecture & Design.** Solution architecture, technology stack, optimized for scalability, security, performance. 3. **Agile Development.** Iterative sprints, regular demos and feedback loops every two weeks. 4. **Quality Assurance.** Automated tests, manual QA, performance testing, security audits. 5. **Deployment & Support.** Smooth production deployment with monitoring, documentation, ongoing maintenance. ### Featured Solution — FinTech Bank-to-ERP URL: https://upcominds.com/software-development.html#fintech · Landing page: https://upcominds.com/lp/fintech/ A production FinTech solution built by our teams: a continuous, near real-time flow from your bank feeds into your ERP, with entries generated against your own chart of accounts — **zero manual journal entries**. Direct bank feeds (open banking APIs, SFTP, file drops) ingested continuously; rule-based classification and matching against invoices and counterparties; new ERP connectors built quickly using our AI-assisted development process. Common ERP targets include SAP, Oracle NetSuite, Microsoft Dynamics, Odoo, Softone, Epsilon, and custom in-house systems. ### Featured Solution — AI for Contact Centers (with yarrl) URL: https://upcominds.com/software-development.html#contact-center-ai · Landing page: https://upcominds.com/lp/cc-ai/ A production-ready suite of nine AI tools for modern contact centers — delivered together with yarrl, the group UpcoMinds is part of. Cloud or on-premise, with integrations to Genesys, NICE CXONE, Cisco, Salesforce, SAP, MS Teams, ServiceNow and UiPath. - **Answer** — Voicebot, Chatbot, Mailbot and Internal Voicebot handle routine contact around the clock. - **Assist** — Agent Assist (EnterpriseBot), AI Trainer, Note Chain and ScheduleMaker make every agent stronger. - **Analyse** — Speech Analytics scores 100% of conversations, without a QA team listening one call at a time. Hero benefit: 24/7 customer service that never closes, on voice, chat and email. ### Case studies (Software Development) - **Custom CRM Implementation.** Custom CRM platform developed for the Office of the Commissioner of Communications (Digital Security Authority) in Cyprus, supporting their day-to-day regulatory operations. - **ACS Notifications Hub.** Messaging hub for ACS, including the supporting mobile applications for parcel locker users. End-to-end product, from infrastructure to mobile experience. - **MetLife eClaims.** Mobile application for MetLife that lets policyholders submit and track insurance claims directly from their phone, with document capture and OCR, reducing time-to-resolution and call-centre load. - **SSO Application for WHISKEY partners.** Modern single sign-on for web design agency WHISKEY, giving their partners unified access to subscription services from one login. - **50+ Mobile Apps Delivered.** Production mobile applications across iOS and Android in retail, banking, healthcare, and public services. - **End-to-End Product Development for a Tech Company.** Nearly the entire product development team for a growing tech company, from architecture and backend to mobile frontends and QA. --- ## AI-Assisted Mobile App Development URL: https://upcominds.com/mobile/ Native iOS and Android. SwiftUI, Jetpack Compose, React Native, Flutter and PWAs. Same senior mobile engineers you'd want on your team, delivering measurably faster because their work is amplified by AI at every step — from prototype to store release. ### Approach - **Product & Design.** Discovery, IA, and interactive prototypes in Figma. Design systems that scale from a single screen to a family of apps, accessible by default, on-brand from the first pixel. - **AI-Assisted Engineering.** Native Swift/SwiftUI and Kotlin/Jetpack Compose for demanding UX; React Native and Flutter when a shared codebase is the right call; PWAs when the browser is enough. AI-assisted scaffolding, tests and reviews shorten every sprint. - **Intelligent Features.** On-device ML with Core ML, ML Kit and MediaPipe; server-side LLMs behind private endpoints; agentic flows that turn passive apps into helpful ones — without leaking user data. - **Release & Operate.** Fastlane / EAS / Codemagic pipelines, phased rollouts on the App Store and Play Store, in-app updates and remote config, crash and performance monitoring. ### Tech stack Swift & SwiftUI · Kotlin & Jetpack Compose · React Native · Flutter · Expo · Progressive Web Apps · Core ML · ML Kit · Firebase · Fastlane · EAS · Sentry · Crashlytics · App Store Connect & Play Console · GraphQL & REST. ### Featured mobile apps - **MetLife eClaims.** Insurance claim submission with document capture, OCR, and real-time status. - **R-Quality.** Field-inspection app with offline forms, photo evidence, and one-tap corrective-actions escalation. - **AGEify.** Age-friendly mobile app for older adults from an EU research initiative — large-type UI, voice assistance, caregiver companion view. Contact for mobile: sales@upcominds.com --- ## Research & Development URL: https://upcominds.com/r-and-d.html We invest in what's next — exploring AI, IoT, and emerging technologies to create solutions that drive real business impact. ### Focus areas - **Artificial Intelligence & Machine Learning.** Semantic search & retrieval systems, LLM integration & AI agents, predictive analytics & recommendations. - **User & Citizen Engagement.** Most of our European research focuses on engaging users with digital services — mobile apps that bring users closer to systems, rewards / points / gamification mechanics, behavioural insights for sustained engagement. - **IoT & Connected Systems.** End-to-end IoT platforms for connectivity, tracking, and data collection. Sensor integration & data pipelines, asset tracking & fleet management. - **Cloud-based Solutions.** Scalable cloud infrastructure and HPC platforms supporting research and production workloads. ### How we work (research to production) 1. **Explore & Identify** emerging technologies with real business potential. 2. **Prototype & Validate** technical approaches before full-scale development. 3. **Develop & Integrate** validated concepts into production-ready solutions. 4. **Deploy & Iterate** with continuous monitoring and improvement. ### R&D case studies - **Urbanome.** EU-funded research on the impact of the urban environment on people's health and quality of life. - **eXPED.** Positive Energy Districts (PED) research initiative; the citizen engagement layer that motivates users to adopt behaviours that benefit the environment. - **WatchBot (Belgium).** Helps field engineers and end users operate remote devices using AI and on-site cameras. - **TwinZEB (Belgium).** Digital twin for Zero Energy Buildings, with Vienna airport as a primary use case. - **Intelligent CV-to-Job Matching.** AI-powered semantic search that matches candidate CVs to job descriptions using vector embeddings and LLMs. - **Multi-Camera Event Broadcasting.** R&D initiative exploring intelligent switching between multiple camera feeds. --- ## Landing pages (dedicated destinations) - **AI-Assisted Software Delivery** — https://upcominds.com/lp/ai-dev/ — Same engineers. Half the wait. 62% faster average resolution. - **IT Talent & Strategic Teaming** — https://upcominds.com/lp/talent/ — The specialists you need. Wherever you need them. 200+ IT professionals across Brussels, Athens and Limassol. - **FinTech Bank-to-ERP** — https://upcominds.com/lp/fintech/ — Your bank transactions, posted in your ERP. Zero manual journal entries. - **AI for Contact Centers** — https://upcominds.com/lp/cc-ai/ — AI that answers, assists and analyses. 24/7. Delivered with yarrl. --- ## About UpcoMinds URL: https://upcominds.com/#about Since 1997, we have been helping organizations across Europe deliver complex technology projects by combining specialized IT teams, AI-assisted software development expertise, and Artificial Intelligence solutions. Founded in Brussels and expanded to Greece in 2007 and Cyprus in 2012, UpcoMinds has evolved into a trusted technology partner for organizations seeking expertise, flexibility, and measurable results. What sets us apart is simple: **we are engineers first**. We develop software, invest in research and development, and apply Artificial Intelligence in real-world scenarios. When helping clients build and scale their teams, we understand the challenges because we face them ourselves. UpcoMinds is a member of the **Yarrl Group**, a European family of technology companies with offices in Belgium, Poland, Greece, and Cyprus. Recent yarrl-group public-sector engagements include 48-month contracts with Poland's Chief Inspectorate of Road Transport (GITD) and with Poland's National Fund for Environmental Protection. Key facts: - Since 1997 — nearly three decades of continuous IT operation. - 250+ IT professionals plus independent consultants across Europe. - ISO 9001 and ISO 27001 certified processes (TUV). - Staff with active NATO security clearances working on classified projects. ## What Makes Us Different Five principles that shape how we work with clients and grow our team: 1. **Integrity & Reliability.** Trust is earned, not claimed. Transparency and accountability at every stage. 2. **Performance & Impact.** Outcomes that create real business value, measured by the results our clients achieve. 3. **Respect & Collaboration.** Strong partnerships built on mutual respect, open dialogue and teamwork. 4. **Agility & Innovation.** Modern tools, future-ready strategies. We stay ahead of technological change. 5. **Commitment & Value Creation.** We don't just deliver projects. We build lasting impact for sustainable growth. Values reference page: https://upcominds.com/values.html ## Selected clients IBM, Eurobank, MetLife, Verizon, Starbucks, Kyndryl, Gap, UnifiedPost, Trasys, ESDC, FNT, Move21, Federgon, PPC (DEH), OTE, Cosmote Global Solutions, Attiki Odos, Metro, ITT, PwC, KPMG, Prisma Consulting, Ancoria Bank, MRT Solutions, CA Auto Bank, Cyprus University of Technology, Vivansa, ARHS Group (part of Accenture), Deputy Ministry of Research Innovation and Digital Policy of Cyprus (gov.cy), Office of the Commissioner of Communications — Digital Security Authority (DSA), EPIDI, and others. ## Recent news - **August 2026** — yarrl backs Poland's National Fund for Environmental Protection for 48 months (IT systems supporting European and national funding programmes). - **August 2026** — SSO application delivered for WHISKEY partners. - **July 2026** — yarrl signs 48-month agreement with Poland's Chief Inspectorate of Road Transport (GITD) for CEN system maintenance and development. - **July 2026** — Tech vacancy market analysis: 1,449 openings, 31 months, hiring demand across experience levels. - **July 2026** — UpcoMinds co-sponsored the Academic Excellence Awards at Frederick University, Cyprus. - **June 2026** — CEO Kostas Flokos spoke at the 12th Customer Service Conference in Thessaloniki on "AI in Customer Service — Myths & Reality". News curation lives in `scripts/news.json` and is refreshed daily by `scripts/update-news.sh` (fetches LinkedIn via Claude, re-renders the carousel). ## Careers URL: https://upcominds.com/#careers · Open positions listed at https://www.jobs4it.gr/ We are looking for IT professionals in Athens, Brussels, and Limassol. ## Contact URL: https://upcominds.com/contact/ - General: info@upcominds.com - Sales (including mobile / product enquiries): sales@upcominds.com - Staff sourcing: sourcing@upcominds.com - Privacy: privacy@upcominds.com Offices: - **Athens.** Ellis 1, 17235 Dafni, Greece. +30 210 3008888. - **Brussels.** Bld. Louis Schmidt 16, 1040 Etterbeek, Belgium. +32 2 3180313. - **Limassol.** Arch. Makariou III 3, 4000 Mesa Geitonia, Cyprus. +357 22008340. Follow on LinkedIn, X (Twitter), Facebook, YouTube. ## Policies URL: https://upcominds.com/policies/ - Anti-Corruption and Bribery Policy (zero tolerance). - Sustainability Policy. - Quality Policy (ISO 9001:2015). - Business Continuity Policy (ISO 22301:2019). - Information Security Policy (ISO 27001). ## Privacy URL: https://upcominds.com/privacy-policy/ GDPR-aligned privacy practices. Privacy contact: privacy@upcominds.com. Cookies and third-party services (all gated behind explicit consent, except UserWay which is an accessibility widget that stores no tracking cookie): - **Google Tag Manager** (GTM-MNDZPG7) — analytics container. - **Herefish** — Bullhorn candidate-nurture and marketing automation. - **HubSpot Forms** (portalId 6896829) — contact and lead-capture forms. - **UserWay** — accessibility widget (data-account kDn5cyPX1j). ## Languages - **English** (default): https://upcominds.com/ - **Greek**: Greek pages currently carry `noindex,nofollow` and are excluded from the sitemap while site copy is refreshed. Content is available at /el/ paths for reference only and is not the canonical source.