Human Minds. Amplified by AI.

AI for Contact Centers

AI that answers,
assists and analyses.

24/7 customer service that never closes,
on voice, chat and email

A production-ready suite for modern contact centers — delivered together with yarrl, the group UpcoMinds is part of. Cloud or on-premise.

Answers

voicebots, chatbots and mailbots that handle routine contact on their own — day and night, in your customers' language.

Assists

real-time agent assist and AI training that shorten onboarding and lift quality on the hardest calls.

Analyses

speech analytics on every conversation — scoring, compliance and trends — with no manual listening.

Integrations include Genesys, NICE CXONE, Cisco, Salesforce, SAP, MS Teams, ServiceNow and UiPath. Delivered with yarrl.

Nine production solutions, one platform

Answer — deflect the routine

Voicebot, Chatbot, Mailbot, Internal Voicebot. Handle password resets, order status, appointment booking, first-line triage — without adding headcount.

Assist — make every agent stronger

Agent Assist (EnterpriseBot), AI Trainer, Note Chain, ScheduleMaker. Suggested replies, live compliance nudges, automatic wrap-up notes and consultant scheduling.

Analyse — hear every call

Speech Analytics across 100% of conversations. Quality scoring, compliance monitoring, sentiment trends — without a QA team listening one call at a time.

See it running on your calls.

Tell us your platform (Genesys, NICE, Cisco, in-house) and volume, and we'll set up a live demo on your data. Prefer email? [email protected].